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ALR Features and Pricing

Which ALR Package is right for you

  • Feature Comparisons

  • Select 'Satisfaction Survey' type i.e. Employee, Customer, Service, Product or Event.Select 'Satisfaction Survey' type i.e. Employee, Customer, Service, Product or Event.
  • Select from 13 standard themes & customize to your business look & feel.Select from 13 standard themes & customize to your business look & feel.
  • Select a mobile theme for users that are viewing your survey on a mobile browser.Select a mobile theme for users that are viewing your survey on a mobile browser.
  • Determine population size, sample size and data sources (segregation of customer lists?)Determine population size, sample size and data sources (segregation of customer lists?)
  • Consultation of your basic objectives of the survey. What actions do you want to take as a result of the survey?Consultation of your basic objectives of the survey. What actions do you want to take as a result of the survey?
  • Sequence the sections, questions and answers so that they are unbiased.Sequence the sections, questions and answers so that they are unbiased.
  • Pretest the survey with test data. Pretest the survey with test data. Pretest the survey with test data. Pretest the survey with test data.
  • Obtain your approval and detailed feedback on the final reporting. Obtain your approval and detailed feedback on the final reporting.
  • Revise your survey and pre-test again or start distribution.Revise your survey and pre-test again or start distribution.
  • Provide final basic reporting.Provide final basic reporting.
  • QR code supplied for mobile survey takers.QR code supplied for mobile survey takers.
  • Mutlti Language capable surveys and email campaigns.Mutlti Language capable surveys and email campaigns.
  • Question customization, i.e. extra instructions to the survey taker? Add an image? Add restrictions?Question customization, i.e. extra instructions to the survey taker? Add an image? Add restrictions?
  • Real time reporting with URL published link.Real time reporting with URL published link.
  • Automatic email of individual survey results sent to managers.Automatic email of individual survey results sent to managers.
  • Scheduled reports sent out automatically to key managers.Scheduled reports sent out automatically to key managers.
  • Instant notification of disengaged customers sent via email.Instant notification of disengaged customers sent via email.
  • Text analysis for open ended question types.Text analysis for open ended question types.
  • Comparison reporting on key questions.Comparison reporting on key questions.
  • Export to PDF, Excel or Word.Export to PDF, Excel or Word.
  • Survey piping for pages, options and questions (including negative piping).Survey piping for pages, options and questions (including negative piping).
  • Provide additional reporting on text analysis.Provide additional reporting on text analysis.
  • Establish emotional keywords to include in reporting process, positive and negative.Establish emotional keywords to include in reporting process, positive and negative.
  • Customized alert notifications to managers based on survey resultsCustomized alert notifications to managers based on survey results
  • Four levels of alerts i.e. low score, answer to a question, negative words, customer request.Four levels of alerts i.e. low score, answer to a question, negative words, customer request.
  • Manage the alerts as they progress from 'New', 'In Process', 'Closed' and 'Overdue'.Manage the alerts as they progress from 'New', 'In Process', 'Closed' and 'Overdue'.
  • Positive comments sent to managers for morale building.Positive comments sent to managers for morale building.
  • Overdue notifications so that no customer concern goes unresolved.Overdue notifications so that no customer concern goes unresolved.
  • Heat map for survey result comparisons between locations, districts and regions.Heat map for survey result comparisons between locations, districts and regions.
  • Advanced reporting to ensure all management levels are engaged in customer retention.Advanced reporting to ensure all management levels are engaged in customer retention.
  • Logins provided for each manager level for 24/7 access to their customer feedback.Logins provided for each manager level for 24/7 access to their customer feedback.
  • Live 'Current' versus 'Previous' survey results comparisons.Live 'Current' versus 'Previous' survey results comparisons.
  • Live 'Trending' reporting showing trends from the previous years surveys.Live 'Trending' reporting showing trends from the previous years surveys.
  • Diary of events related to each survey to ensure management accountability and transparency.Diary of events related to each survey to ensure management accountability and transparency.
  • Upper managers automatically notified of 'Overdue' alertsUpper managers automatically notified of 'Overdue' alerts
  • Basic

  • ASK

  • Select 'Satisfaction Survey' type i.e. Employee, Customer, Service, Product or Event.yes
  • Select from 13 standard themes & customize to your business look & feel.yes
  • Select a mobile theme for users that are viewing your survey on a mobile browser.yes
  • Determine population size, sample size and data sources (segregation of customer lists?)yes
  • Consultation of your basic objectives of the survey. What actions do you want to take as a result of the survey?yes
  • Sequence the sections, questions and answers so that they are unbiased.yes
  • Pretest the survey with test data. Pretest the survey with test data. yes
  • Obtain your approval and detailed feedback on the final reporting. yes
  • Revise your survey and pre-test again or start distribution.yes
  • Provide final basic reporting.yes
  • QR code supplied for mobile survey takers.yes
  • Mutlti Language capable surveys and email campaigns.
  • Question customization, i.e. extra instructions to the survey taker? Add an image? Add restrictions?
  • Real time reporting with URL published link.
  • Automatic email of individual survey results sent to managers.
  • Scheduled reports sent out automatically to key managers.
  • Instant notification of disengaged customers sent via email.
  • Text analysis for open ended question types.
  • Comparison reporting on key questions.
  • Export to PDF, Excel or Word.
  • Survey piping for pages, options and questions (including negative piping).
  • Provide additional reporting on text analysis.
  • Establish emotional keywords to include in reporting process, positive and negative.
  • Customized alert notifications to managers based on survey results
  • Four levels of alerts i.e. low score, answer to a question, negative words, customer request.
  • Manage the alerts as they progress from 'New', 'In Process', 'Closed' and 'Overdue'.
  • Positive comments sent to managers for morale building.
  • Overdue notifications so that no customer concern goes unresolved.
  • Heat map for survey result comparisons between locations, districts and regions.
  • Advanced reporting to ensure all management levels are engaged in customer retention.
  • Logins provided for each manager level for 24/7 access to their customer feedback.
  • Live 'Current' versus 'Previous' survey results comparisons.
  • Live 'Trending' reporting showing trends from the previous years surveys.
  • Diary of events related to each survey to ensure management accountability and transparency.
  • Upper managers automatically notified of 'Overdue' alerts
  • Starting from

    $495

  • Enhanced

  • LISTEN

  • Select 'Satisfaction Survey' type i.e. Employee, Customer, Service, Product or Event.yes
  • Select from 13 standard themes & customize to your business look & feel.yes
  • Select a mobile theme for users that are viewing your survey on a mobile browser.yes
  • Determine population size, sample size and data sources (segregation of customer lists?)yes
  • Consultation of your basic objectives of the survey. What actions do you want to take as a result of the survey?yes
  • Sequence the sections, questions and answers so that they are unbiased.yes
  • Pretest the survey with test data. Pretest the survey with test data. yes
  • Obtain your approval and detailed feedback on the final reporting. yes
  • Revise your survey and pre-test again or start distribution.yes
  • Provide final basic reporting.yes
  • QR code supplied for mobile survey takers.yes
  • Mutlti Language capable surveys and email campaigns.yes
  • Question customization, i.e. extra instructions to the survey taker? Add an image? Add restrictions?yes
  • Real time reporting with URL published link.yes
  • Automatic email of individual survey results sent to managers.yes
  • Scheduled reports sent out automatically to key managers.yes
  • Instant notification of disengaged customers sent via email.yes
  • Text analysis for open ended question types.yes
  • Comparison reporting on key questions.yes
  • Export to PDF, Excel or Word.yes
  • Survey piping for pages, options and questions (including negative piping).yes
  • Provide additional reporting on text analysis.yes
  • Establish emotional keywords to include in reporting process, positive and negative.yes
  • Customized alert notifications to managers based on survey results
  • Four levels of alerts i.e. low score, answer to a question, negative words, customer request.
  • Manage the alerts as they progress from 'New', 'In Process', 'Closed' and 'Overdue'.
  • Positive comments sent to managers for morale building.
  • Overdue notifications so that no customer concern goes unresolved.
  • Heat map for survey result comparisons between locations, districts and regions.
  • Advanced reporting to ensure all management levels are engaged in customer retention.
  • Logins provided for each manager level for 24/7 access to their customer feedback.
  • Live 'Current' versus 'Previous' survey results comparisons.
  • Live 'Trending' reporting showing trends from the previous years surveys.
  • Diary of events related to each survey to ensure management accountability and transparency.
  • Upper managers automatically notified of 'Overdue' alerts
  • Starting from

    $995

  • Professional

  • RETAIN

  • Select 'Satisfaction Survey' type i.e. Employee, Customer, Service, Product or Event.yes
  • Select from 13 standard themes & customize to your business look & feel.yes
  • Select a mobile theme for users that are viewing your survey on a mobile browser.yes
  • Determine population size, sample size and data sources (segregation of customer lists?)yes
  • Consultation of your basic objectives of the survey. What actions do you want to take as a result of the survey?yes
  • Sequence the sections, questions and answers so that they are unbiased.yes
  • Pretest the survey with test data. Pretest the survey with test data. yes
  • Obtain your approval and detailed feedback on the final reporting. yes
  • Revise your survey and pre-test again or start distribution.yes
  • Provide final basic reporting.yes
  • QR code supplied for mobile survey takers.yes
  • Mutlti Language capable surveys and email campaigns.yes
  • Question customization, i.e. extra instructions to the survey taker? Add an image? Add restrictions?yes
  • Real time reporting with URL published link.yes
  • Automatic email of individual survey results sent to managers.yes
  • Scheduled reports sent out automatically to key managers.yes
  • Instant notification of disengaged customers sent via email.yes
  • Text analysis for open ended question types.yes
  • Comparison reporting on key questions.yes
  • Export to PDF, Excel or Word.yes
  • Survey piping for pages, options and questions (including negative piping).yes
  • Provide additional reporting on text analysis.yes
  • Establish emotional keywords to include in reporting process, positive and negative.yes
  • Customized alert notifications to managers based on survey resultsyes
  • Four levels of alerts i.e. low score, answer to a question, negative words, customer request.yes
  • Manage the alerts as they progress from 'New', 'In Process', 'Closed' and 'Overdue'.yes
  • Positive comments sent to managers for morale building.yes
  • Overdue notifications so that no customer concern goes unresolved.yes
  • Heat map for survey result comparisons between locations, districts and regions.yes
  • Advanced reporting to ensure all management levels are engaged in customer retention.yes
  • Logins provided for each manager level for 24/7 access to their customer feedback.yes
  • Live 'Current' versus 'Previous' survey results comparisons.yes
  • Live 'Trending' reporting showing trends from the previous years surveys.yes
  • Diary of events related to each survey to ensure management accountability and transparency.yes
  • Upper managers automatically notified of 'Overdue' alertsyes
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