As an auto dealership you might have several motivations for being proactive and measuring and improving customer satisfaction levels, or your CSI scores.
From a Staff, Management or Owners perspective you have manufacturer bonuses that are connected to good manufacturer CSI scores. These scores are a direct result of great customer experiences at your dealership in both the sales and service departments. If you can identify and resolve any customer’s issues or concerns before the manufacturer surveys your customer base, you help ensure higher CSI scores and the bonuses that are connected to it!
From your Customer’s perspective, happy customers results in loyal customers bringing repeat business and increased revenues to your dealership.
You have the power to control your dealerships CSI scores by taking control, ASKING the right questions, LISTENIng to the results, and systematically overcoming concerns to RETAIN Loyal customers.
Let us show you how it works and the benefits it brings both to your dealership and your customers in your sales and service departments.
To view a short video demonstration of our online customer retention tool, please contact us and we’ll email you a link right away!
If you would like to know more about how the ASK LISTEN RETAIN System or how it can help create customer retention and loyalty, please contact us.