Why should business owners try to guess what their customers are thinking when ASK LISTEN RETAIN makes it easy to simply ask these customers? ASK LISTEN RETAIN is now offering a 25% discount on its customer survey packages. With ALR’s telephone, mobile device, and email surveys, businesses can gather valuable customer feedback to enhance customer satisfaction and to increase customer retention.
ASK LISTEN RETAIN knows how critical customer retention can be for business owners and takes care to make sure each survey is specifically designed according to a business’ needs. Many clients have experienced great success using ASK LISTEN RETAIN’s customized surveys and have shared their stories on ALR’s testimonials page. ASK LISTEN RETAIN’s surveys can also be used to address other needs, such as employee and event satisfaction. Feedback data is presented live 24/7 online.
Don’t take our word for how good this system is, just read the feedback from one of our clients:
“I have been receiving reports from Midas head office on my staff for years now. However, the information that is included in the Compechek reports is far more comprehensive and is easy to read. It is full of information that I can use in a practical way with my counter people. I recommend this program to anyone that cares about customer service!”
Rick Livingstone, Midas, 4 locations, British Columbia
Most business owners know that it’s easier to retain customers than to attract new customers, and here are a few statistics that further illustrate this point. According to Bain and Co., a 5% increase in customer retention can increase a company’s profitability by 75%. Gartner Group statistics demonstrate that 80% of a company’s future revenue will come from just 20% of existing customers. Lee Resource Inc. has discovered that attracting new customers will cost a company 5 times more than keeping existing customers. There are plenty of additional statistics on the importance of customer retention, many of which are included on ALR’s website.
For details on ASK LISTEN RETAIN’s survey packages click here!