Customer Retention and Loyalty Program | Call Today: 1-877-779-3275

ASK

Step 1 - ASK

Do you ever wonder what customers are saying about you? – ASK them!

In a competitive marketplace where social media has given the customer voice center stage, now more than ever it’s critical to know exactly what your customers think. Engaging your customers from the inside out, and making sure everyone in your company shares the same vision—across departments, touch points, and geographies—are vital components to the health and success of your business.

Did you know that only 1 out of 25 dissatisfied customers will ever speak out and let someone within your company know about their dissatisfaction?  91% will never come back to do business with you again.  And what’s worse a dissatisfied consumer will tell between 9 and 15 people about their experience.  However, the key here is that 95% of complaining customers will do business with you again if you resolve the complaint instantly.  But you have to know about the concern before you can remedy the situation, so you really can’t afford not to ASK your customers about their experience with your company.

ASKING the right questions will help you pin down your customers’ likes, dislikes, and the areas of improvement that exist. For example, what does the average customer think about your prices? Too high? Just right? How well is your staff doing on customer service, or how well does your staff understand the growing needs of your customers—and prospects? Is there anything at all about the customer experience that turns them off? You might even ASK why clients stop doing business with you, how you might win them back, and how you can prevent customer losses in the future. And, if you’re developing a new product or updating an existing one, customers can provide you with invaluable feedback about design and functionality. Often times, customers will shed light on problems that would have otherwise been missed.

A customized set of questions are co-designed by Compechek’s survey development specialists alongside your management team. The goal is to identify the key areas of importance which are currently affecting your customer satisfaction and customer retention. Areas such as your sales representative and/or management performance, your product and service offerings and your current customer loyalty levels.

Once the survey is created Compechek will help determine which survey method will be best suited for your company needs, such as an email campaign, mobile survey, online survey, telephone survey or a combination approach.  Each survey type has its benefits, so Compechek will lead your management team through selection process.

Not only will customer satisfaction survey analysis help you understand the factors that strengthen relationships, boost sales, and build customer loyalty, but they’ll also help you define and set goals for short- and long-term decision making.

Ultimately, ASKING your customers key questions will help drive the growth of your business.

Check out Step 2: The LISTEN portion of the ALR program.

Please find below a summary of the ALR Packages available. If you would like to see a list of the complete features that ALR offers, please click here

  • Which ALR Packages are right for you?

  • Survey Type selected.Survey Type selected.
  • Survey Theme selected.Survey Theme selected.
  • Determine sample size, data segregation required?Determine sample size, data segregation required?
  • Question consultation and development.Question consultation and development.
  • Survey test data and reporting for your approval.Survey test data and reporting for your approval.
  • Email campaign includes initial email, one reminder and thank you follow-up.Email campaign includes initial email, one reminder and thank you follow-up.
  • Final Basic Reporting (Word, PDF).Final Basic Reporting (Word, PDF).
  • Advanced reporting includes:

    Advanced reporting includes:

  • - Published real time with URL.- Published real time with URL.
  • - Completed individual surveys upon survey complete.- Completed individual surveys upon survey complete.
  • - Scheduled emails with survey results to key managers.- Scheduled emails with survey results to key managers.
  • - Immediate notification of disengaged customers.- Immediate notification of disengaged customers.
  • Text analysis for open ended questionsText analysis for open ended questions
  • Export each response to Word, Excel Export each response to Word, Excel
  • Survey piping.Survey piping.
  • Additional reporting from text analysis.Additional reporting from text analysis.
  • Establish emotional keywords.Establish emotional keywords.
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.Full 360 degree customer retention program, ASK LISTEN RETAIN process.
  • 24/7 ALR web software and data access 24/7 ALR web software and data access
  • ALR logins provided for each management levelALR logins provided for each management level
  • Heat map to compare resultsHeat map to compare results
  • Drill down to customer by customer survey resultsDrill down to customer by customer survey results
  • Past' versus 'Current' survey results comparisons.Past' versus 'Current' survey results comparisons.
  • Advanced reporting, i.e. Manager Status, Trending Results.Advanced reporting, i.e. Manager Status, Trending Results.
  • Customer form letter emails Customer form letter emails
  • Diary of activity tracked for each customer alertDiary of activity tracked for each customer alert
  • Manage customer alerts from 'New' to 'Closed'.Manage customer alerts from 'New' to 'Closed'.
  • Upper managers notified of Overdue alertsUpper managers notified of Overdue alerts
  • Positive comments identified and forwardedPositive comments identified and forwarded
  • Ideal for telephone surveys, capture the emotion!Ideal for telephone surveys, capture the emotion!
  • Basic

  • ASK

  • Survey Type selected.yes
  • Survey Theme selected.yes
  • Determine sample size, data segregation required?yes
  • Question consultation and development.yes
  • Survey test data and reporting for your approval.yes
  • Email campaign includes initial email, one reminder and thank you follow-up.yes
  • Final Basic Reporting (Word, PDF).yes
  • Advanced reporting includes:

  • - Published real time with URL.
  • - Completed individual surveys upon survey complete.
  • - Scheduled emails with survey results to key managers.
  • - Immediate notification of disengaged customers.
  • Text analysis for open ended questions
  • Export each response to Word, Excel
  • Survey piping.
  • Additional reporting from text analysis.
  • Establish emotional keywords.
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.
  • 24/7 ALR web software and data access
  • ALR logins provided for each management level
  • Heat map to compare results
  • Drill down to customer by customer survey results
  • Past' versus 'Current' survey results comparisons.
  • Advanced reporting, i.e. Manager Status, Trending Results.
  • Customer form letter emails
  • Diary of activity tracked for each customer alert
  • Manage customer alerts from 'New' to 'Closed'.
  • Upper managers notified of Overdue alerts
  • Positive comments identified and forwarded
  • Ideal for telephone surveys, capture the emotion!
  • Starting from

    $495

  • Enhanced

  • LISTEN

  • Survey Type selected.yes
  • Survey Theme selected.yes
  • Determine sample size, data segregation required?yes
  • Question consultation and development.yes
  • Survey test data and reporting for your approval.yes
  • Email campaign includes initial email, one reminder and thank you follow-up.yes
  • Final Basic Reporting (Word, PDF).yes
  • Advanced reporting includes:

  • - Published real time with URL.yes
  • - Completed individual surveys upon survey complete.yes
  • - Scheduled emails with survey results to key managers.yes
  • - Immediate notification of disengaged customers.yes
  • Text analysis for open ended questionsyes
  • Export each response to Word, Excel yes
  • Survey piping.yes
  • Additional reporting from text analysis.yes
  • Establish emotional keywords.yes
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.
  • 24/7 ALR web software and data access
  • ALR logins provided for each management level
  • Heat map to compare results
  • Drill down to customer by customer survey results
  • Past' versus 'Current' survey results comparisons.
  • Advanced reporting, i.e. Manager Status, Trending Results.
  • Customer form letter emails
  • Diary of activity tracked for each customer alert
  • Manage customer alerts from 'New' to 'Closed'.
  • Upper managers notified of Overdue alerts
  • Positive comments identified and forwarded
  • Ideal for telephone surveys, capture the emotion!
  • Starting from

    $995

  • Professional

  • ASK LISTEN RETAIN

  • Survey Type selected.yes
  • Survey Theme selected.yes
  • Determine sample size, data segregation required?yes
  • Question consultation and development.yes
  • Survey test data and reporting for your approval.yes
  • Email campaign includes initial email, one reminder and thank you follow-up.yes
  • Final Basic Reporting (Word, PDF).yes
  • Advanced reporting includes:

  • - Published real time with URL.yes
  • - Completed individual surveys upon survey complete.yes
  • - Scheduled emails with survey results to key managers.yes
  • - Immediate notification of disengaged customers.yes
  • Text analysis for open ended questionsyes
  • Export each response to Word, Excel yes
  • Survey piping.yes
  • Additional reporting from text analysis.yes
  • Establish emotional keywords.yes
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.yes
  • 24/7 ALR web software and data access yes
  • ALR logins provided for each management levelyes
  • Heat map to compare resultsyes
  • Drill down to customer by customer survey resultsyes
  • Past' versus 'Current' survey results comparisons.yes
  • Advanced reporting, i.e. Manager Status, Trending Results.yes
  • Customer form letter emails yes
  • Diary of activity tracked for each customer alertyes
  • Manage customer alerts from 'New' to 'Closed'.yes
  • Upper managers notified of Overdue alertsyes
  • Positive comments identified and forwardedyes
  • Ideal for telephone surveys, capture the emotion!yes
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