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Archives -

8
May

You Have to Start Somewhere

“OK,” you say, “I want to have a solid customer experience program in place, but where do I start?  I don’t want to just make a token effort, and then not follow up.  I’ve seen that happen too many times, and it’s just a waste of time, if that’s all you do! “But a serious …

6
May

Customer Hot Buttons – Why You Need to Know Them!

“Well,” you say, “I can see how there could be a lot of value for my business in conducting surveys for customer satisfaction, and I understand the reasons for focusing on the top 20% of my clients, but what sort of questions should I ask?  I don’t want to waste my time asking the wrong …

15
Apr

Customer Retention Statistics – Customers Rather Just Go Away!

One of the major problems with being on top of customer satisfaction is that most unhappy customers just won’t talk to you.  They’d rather just go away, and not come back.  In fact, according to Ruby Newell-Legner in “Understanding Customers,” only 4% of dissatisfied customers will tell a business anything.  96% will just walk out …

7
Apr

Special 25% Discount on Customer Survey Packages

Why should business owners try to guess what their customers are thinking when ASK LISTEN RETAIN makes it easy to simply ask these customers? ASK LISTEN RETAIN is now offering a 25% discount on its customer survey packages. With ALR’s telephone, mobile device, and email surveys, businesses can gather valuable customer feedback to enhance customer satisfaction and …

1
Apr

Putting Customer Satisfaction Surveys To Work!

What do we mean when we talk about analyzing consumer satisfaction survey data and putting it to work?   Well, as an example, here’s what you SHOULD expect from an effective CUSTOMER SURVEY AND RETENTION system that: Takes customer input from whatever sources are available  —  telephone surveys, in-store or on-line questionnaires, mobile apps  —  …

27
Mar

Customer Retention Statistics – Dissatisfied Customers

There’s no point in trying to sail directly into a storm, but too many business owners try to do exactly that when it comes to customer retention.  A dissatisfied customer will cost a business not just one time, but several times over, in a variety of ways, and the result is very much like a …

25
Mar

What Should I Be Asking My Customers?

“Well,” you say, “I can see how there could be a lot of value for my business in conducting surveys for customer satisfaction, and I understand the reasons for focusing on the top 20% of my clients, but what sort of questions should I ask?  I don’t want to waste my time asking the wrong …