Customer Retention and Loyalty Program | Call Today: 1-877-779-3275

LISTEN

Step 2 - Listen

Our one of a kind program allows you to carefully LISTEN to the
Voice of your Customer.

We help your data make sense. Because a mountain of data does you no good if it doesn’t help you take action. Compechek helps you use your data and make decisions you can be confident in.  The large amounts of comments that could be collected during the survey process, can be analysed in such a way that insights can be gained to improve the efficacy and efficiency of business operations.

LISTEN by Word Mining:

When specific words are used by your customers during the survey process (telephone, online or mobile surveys) in the open text comment question types, these words are actually windows into their emotional mind set. To help you LISTEN in a structured format and making sense of the volume of comments recorded, words are automatically categorized as POSITIVE or NEGATIVE emotionally charged comments. A third comment type is also classified as KEYWORDS that have been identified as important for feedback purposes.

Positive words such as ‘PROFESSIONAL’ or ‘HAPPY’ can be considered customer comments that are typically pleased and engaged in dealing with your business. On the flip side, negative words such as ‘SLOW’ or ‘RUSHED’ would be words that indicate an unhappy customer or a poor experience dealing with your business.  Keywords such as ‘DELIVERY’ or ‘WARRANTY’ could be used for management to track key deliverables that ensure these important aspects of the business are being dealt with properly by front line staff.

LISTEN by Advanced Reporting:

Compechek helps you LISTEN by advanced analyzing and reporting of your precious data collected.  We make it easy to get a bird’s-eye view of your survey responses. We also offer advanced reports for serious data analysis addicts like ourselves.  Here are some of the reports that Compechek can analyse your data with:

  • Real-Time Reporting
  • Summary Report – Graphs and averages from your data
  • Comparison Report – Compare data from one question to all questions
  • Profile Report – Compares one individual’s response to all responses
  • Cross Tab Report – Full Cross Tab report with horizontal & vertical percentage & index
  • Page Fall-Off Report – Displays counts of respondents who abandon the survey on each page

Also we offer exports and sharing – love your data so much you want to share it?  You can access your survey results real time as the data is collected, or by a reoccurring scheduled email sent right to your inbox.   We also offer exports in Excel, CSV, SPSS, PDF, and more.

Check out Step 3: RETAIN portion of the ALR program .

Please find below a summary of the ALR Packages available. If you would like to see a list of the complete features that ALR offers, please click here

  • Which ALR Packages are right for you?

  • Survey Type selected.Survey Type selected.
  • Survey Theme selected.Survey Theme selected.
  • Determine sample size, data segregation required?Determine sample size, data segregation required?
  • Question consultation and development.Question consultation and development.
  • Survey test data and reporting for your approval.Survey test data and reporting for your approval.
  • Email campaign includes initial email, one reminder and thank you follow-up.Email campaign includes initial email, one reminder and thank you follow-up.
  • Final Basic Reporting (Word, PDF).Final Basic Reporting (Word, PDF).
  • Advanced reporting includes:

    Advanced reporting includes:

  • - Published real time with URL.- Published real time with URL.
  • - Completed individual surveys upon survey complete.- Completed individual surveys upon survey complete.
  • - Scheduled emails with survey results to key managers.- Scheduled emails with survey results to key managers.
  • - Immediate notification of disengaged customers.- Immediate notification of disengaged customers.
  • Text analysis for open ended questionsText analysis for open ended questions
  • Export each response to Word, Excel Export each response to Word, Excel
  • Survey piping.Survey piping.
  • Additional reporting from text analysis.Additional reporting from text analysis.
  • Establish emotional keywords.Establish emotional keywords.
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.Full 360 degree customer retention program, ASK LISTEN RETAIN process.
  • 24/7 ALR web software and data access 24/7 ALR web software and data access
  • ALR logins provided for each management levelALR logins provided for each management level
  • Heat map to compare resultsHeat map to compare results
  • Drill down to customer by customer survey resultsDrill down to customer by customer survey results
  • Past' versus 'Current' survey results comparisons.Past' versus 'Current' survey results comparisons.
  • Advanced reporting, i.e. Manager Status, Trending Results.Advanced reporting, i.e. Manager Status, Trending Results.
  • Customer form letter emails Customer form letter emails
  • Diary of activity tracked for each customer alertDiary of activity tracked for each customer alert
  • Manage customer alerts from 'New' to 'Closed'.Manage customer alerts from 'New' to 'Closed'.
  • Upper managers notified of Overdue alertsUpper managers notified of Overdue alerts
  • Positive comments identified and forwardedPositive comments identified and forwarded
  • Ideal for telephone surveys, capture the emotion!Ideal for telephone surveys, capture the emotion!
  • Basic

  • ASK

  • Survey Type selected.yes
  • Survey Theme selected.yes
  • Determine sample size, data segregation required?yes
  • Question consultation and development.yes
  • Survey test data and reporting for your approval.yes
  • Email campaign includes initial email, one reminder and thank you follow-up.yes
  • Final Basic Reporting (Word, PDF).yes
  • Advanced reporting includes:

  • - Published real time with URL.
  • - Completed individual surveys upon survey complete.
  • - Scheduled emails with survey results to key managers.
  • - Immediate notification of disengaged customers.
  • Text analysis for open ended questions
  • Export each response to Word, Excel
  • Survey piping.
  • Additional reporting from text analysis.
  • Establish emotional keywords.
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.
  • 24/7 ALR web software and data access
  • ALR logins provided for each management level
  • Heat map to compare results
  • Drill down to customer by customer survey results
  • Past' versus 'Current' survey results comparisons.
  • Advanced reporting, i.e. Manager Status, Trending Results.
  • Customer form letter emails
  • Diary of activity tracked for each customer alert
  • Manage customer alerts from 'New' to 'Closed'.
  • Upper managers notified of Overdue alerts
  • Positive comments identified and forwarded
  • Ideal for telephone surveys, capture the emotion!
  • Starting from

    $495

  • Enhanced

  • LISTEN

  • Survey Type selected.yes
  • Survey Theme selected.yes
  • Determine sample size, data segregation required?yes
  • Question consultation and development.yes
  • Survey test data and reporting for your approval.yes
  • Email campaign includes initial email, one reminder and thank you follow-up.yes
  • Final Basic Reporting (Word, PDF).yes
  • Advanced reporting includes:

  • - Published real time with URL.yes
  • - Completed individual surveys upon survey complete.yes
  • - Scheduled emails with survey results to key managers.yes
  • - Immediate notification of disengaged customers.yes
  • Text analysis for open ended questionsyes
  • Export each response to Word, Excel yes
  • Survey piping.yes
  • Additional reporting from text analysis.yes
  • Establish emotional keywords.yes
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.
  • 24/7 ALR web software and data access
  • ALR logins provided for each management level
  • Heat map to compare results
  • Drill down to customer by customer survey results
  • Past' versus 'Current' survey results comparisons.
  • Advanced reporting, i.e. Manager Status, Trending Results.
  • Customer form letter emails
  • Diary of activity tracked for each customer alert
  • Manage customer alerts from 'New' to 'Closed'.
  • Upper managers notified of Overdue alerts
  • Positive comments identified and forwarded
  • Ideal for telephone surveys, capture the emotion!
  • Starting from

    $995

  • Professional

  • ASK LISTEN RETAIN

  • Survey Type selected.yes
  • Survey Theme selected.yes
  • Determine sample size, data segregation required?yes
  • Question consultation and development.yes
  • Survey test data and reporting for your approval.yes
  • Email campaign includes initial email, one reminder and thank you follow-up.yes
  • Final Basic Reporting (Word, PDF).yes
  • Advanced reporting includes:

  • - Published real time with URL.yes
  • - Completed individual surveys upon survey complete.yes
  • - Scheduled emails with survey results to key managers.yes
  • - Immediate notification of disengaged customers.yes
  • Text analysis for open ended questionsyes
  • Export each response to Word, Excel yes
  • Survey piping.yes
  • Additional reporting from text analysis.yes
  • Establish emotional keywords.yes
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.yes
  • 24/7 ALR web software and data access yes
  • ALR logins provided for each management levelyes
  • Heat map to compare resultsyes
  • Drill down to customer by customer survey resultsyes
  • Past' versus 'Current' survey results comparisons.yes
  • Advanced reporting, i.e. Manager Status, Trending Results.yes
  • Customer form letter emails yes
  • Diary of activity tracked for each customer alertyes
  • Manage customer alerts from 'New' to 'Closed'.yes
  • Upper managers notified of Overdue alertsyes
  • Positive comments identified and forwardedyes
  • Ideal for telephone surveys, capture the emotion!yes
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