If you have one branch or locations across the country, you need to know how your staff are treating your valued customers. Compechek’s highly trained mystery callers & shoppers will keep your staff on their toes.
Since 1994, our Mystery Calling/Shopping Program has accurately monitored salesmanship, customer service and employee telephone skills; saving businesses time and money. Through easy-to-read data, clear graphics and concise reports, Compechek shows you how your doing in key areas of your operation, and gives you the information you need to maximize your business success.Whether you’re looking for an evaluation of a single outlet or multiple business locations, Compechek Market Research can help you outperform the competition and increase your market share by identifying powerful ways in which you can be recognized for quality in every aspect of your business.
Compechek’s Mystery Calling Program accurately monitors the quality of staff telephone skills, salesmanship and customer service that your valued customers experience when they call. Since 1994, Compechek has offered a proven system aimed at evaluating and enhancing employee performance, delivering results and leaving you free to take care of strategically targeted priorities.
Specific descriptors, clear graphics and 24/7 access to your data put all the information you need right at your fingertips. With the Compechek Mystery Calling Program, you’ll have quick access to regular reports that constructively critique the performance of your business and staff. You’ll know at a glance how you’re doing in key areas of your operation.
Compechek’s Mystery Calling Program will help to identify what is helping your business to grow, and to monitor what needs to be improved. We give you the information that you need to maximize your ROI through time-tested, profitable growth strategies and increase sales through evaluating critical factors such as employee-related customer satisfaction levels.
Taking advantage of our strategically designed reports and data, targeted to boost employee effectiveness, means that you’ll never again waste valuable time trying to figure out what is and isn’t working.