Customer Retention and Loyalty Program | Call Today: 1-877-779-3275

RETAIN

Step 3 - Retain

Your 360 degree closed loop Customer Retention program – RETAIN your customers!

Once we ASK your customers all the important questions, and your management team has been able to LISTEN to any emotionally charged feedback through their comments, now begins the RETAIN 360 degree closed loop portion of the ALR process. Based on one of four conditions,  1) low scoring survey results,  2) certain answers given to specific questions, 3) negative comments made during the survey or lastly, 4) the customer requested to be contacted, the ALR program will automatically generate email ALERTS to point out a possibly unhappy or disengaged customer. These alerts notify the store managers about the survey, giving them the opportunity to reach out to the customer and deal with the issue at hand in a timely fashion. This is the first step in building customer loyalty through strengthening manager and customer relationship.

As the store manager resolves customer concerns or issues, the outcome is diarized for all management levels to see within the organization. Transparency and accountability at all management levels of your valued customers’ concerns and solutions is achieved. Through effective customer relation & retention management ALR will pave the way for building customer loyalty, strengthening the customer-manager bond, and retaining your revered customers.

“We’ll ASK your customers the important questions; You LISTEN and You RETAIN loyal customers & increased sales through lifetime relationships”

Please find below a summary of the ALR Packages available. If you would like to see a list of the complete features that ALR offers, please click here

  • Which ALR Packages are right for you?

  • Survey Type selected.Survey Type selected.
  • Survey Theme selected.Survey Theme selected.
  • Determine sample size, data segregation required?Determine sample size, data segregation required?
  • Question consultation and development.Question consultation and development.
  • Survey test data and reporting for your approval.Survey test data and reporting for your approval.
  • Email campaign includes initial email, one reminder and thank you follow-up.Email campaign includes initial email, one reminder and thank you follow-up.
  • Final Basic Reporting (Word, PDF).Final Basic Reporting (Word, PDF).
  • Advanced reporting includes:

    Advanced reporting includes:

  • - Published real time with URL.- Published real time with URL.
  • - Completed individual surveys upon survey complete.- Completed individual surveys upon survey complete.
  • - Scheduled emails with survey results to key managers.- Scheduled emails with survey results to key managers.
  • - Immediate notification of disengaged customers.- Immediate notification of disengaged customers.
  • Text analysis for open ended questionsText analysis for open ended questions
  • Export each response to Word, Excel Export each response to Word, Excel
  • Survey piping.Survey piping.
  • Additional reporting from text analysis.Additional reporting from text analysis.
  • Establish emotional keywords.Establish emotional keywords.
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.Full 360 degree customer retention program, ASK LISTEN RETAIN process.
  • 24/7 ALR web software and data access 24/7 ALR web software and data access
  • ALR logins provided for each management levelALR logins provided for each management level
  • Heat map to compare resultsHeat map to compare results
  • Drill down to customer by customer survey resultsDrill down to customer by customer survey results
  • Past' versus 'Current' survey results comparisons.Past' versus 'Current' survey results comparisons.
  • Advanced reporting, i.e. Manager Status, Trending Results.Advanced reporting, i.e. Manager Status, Trending Results.
  • Customer form letter emails Customer form letter emails
  • Diary of activity tracked for each customer alertDiary of activity tracked for each customer alert
  • Manage customer alerts from 'New' to 'Closed'.Manage customer alerts from 'New' to 'Closed'.
  • Upper managers notified of Overdue alertsUpper managers notified of Overdue alerts
  • Positive comments identified and forwardedPositive comments identified and forwarded
  • Ideal for telephone surveys, capture the emotion!Ideal for telephone surveys, capture the emotion!
  • Basic

  • ASK

  • Survey Type selected.yes
  • Survey Theme selected.yes
  • Determine sample size, data segregation required?yes
  • Question consultation and development.yes
  • Survey test data and reporting for your approval.yes
  • Email campaign includes initial email, one reminder and thank you follow-up.yes
  • Final Basic Reporting (Word, PDF).yes
  • Advanced reporting includes:

  • - Published real time with URL.
  • - Completed individual surveys upon survey complete.
  • - Scheduled emails with survey results to key managers.
  • - Immediate notification of disengaged customers.
  • Text analysis for open ended questions
  • Export each response to Word, Excel
  • Survey piping.
  • Additional reporting from text analysis.
  • Establish emotional keywords.
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.
  • 24/7 ALR web software and data access
  • ALR logins provided for each management level
  • Heat map to compare results
  • Drill down to customer by customer survey results
  • Past' versus 'Current' survey results comparisons.
  • Advanced reporting, i.e. Manager Status, Trending Results.
  • Customer form letter emails
  • Diary of activity tracked for each customer alert
  • Manage customer alerts from 'New' to 'Closed'.
  • Upper managers notified of Overdue alerts
  • Positive comments identified and forwarded
  • Ideal for telephone surveys, capture the emotion!
  • Starting from

    $495

  • Enhanced

  • LISTEN

  • Survey Type selected.yes
  • Survey Theme selected.yes
  • Determine sample size, data segregation required?yes
  • Question consultation and development.yes
  • Survey test data and reporting for your approval.yes
  • Email campaign includes initial email, one reminder and thank you follow-up.yes
  • Final Basic Reporting (Word, PDF).yes
  • Advanced reporting includes:

  • - Published real time with URL.yes
  • - Completed individual surveys upon survey complete.yes
  • - Scheduled emails with survey results to key managers.yes
  • - Immediate notification of disengaged customers.yes
  • Text analysis for open ended questionsyes
  • Export each response to Word, Excel yes
  • Survey piping.yes
  • Additional reporting from text analysis.yes
  • Establish emotional keywords.yes
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.
  • 24/7 ALR web software and data access
  • ALR logins provided for each management level
  • Heat map to compare results
  • Drill down to customer by customer survey results
  • Past' versus 'Current' survey results comparisons.
  • Advanced reporting, i.e. Manager Status, Trending Results.
  • Customer form letter emails
  • Diary of activity tracked for each customer alert
  • Manage customer alerts from 'New' to 'Closed'.
  • Upper managers notified of Overdue alerts
  • Positive comments identified and forwarded
  • Ideal for telephone surveys, capture the emotion!
  • Starting from

    $995

  • Professional

  • ASK LISTEN RETAIN

  • Survey Type selected.yes
  • Survey Theme selected.yes
  • Determine sample size, data segregation required?yes
  • Question consultation and development.yes
  • Survey test data and reporting for your approval.yes
  • Email campaign includes initial email, one reminder and thank you follow-up.yes
  • Final Basic Reporting (Word, PDF).yes
  • Advanced reporting includes:

  • - Published real time with URL.yes
  • - Completed individual surveys upon survey complete.yes
  • - Scheduled emails with survey results to key managers.yes
  • - Immediate notification of disengaged customers.yes
  • Text analysis for open ended questionsyes
  • Export each response to Word, Excel yes
  • Survey piping.yes
  • Additional reporting from text analysis.yes
  • Establish emotional keywords.yes
  • Full 360 degree customer retention program, ASK LISTEN RETAIN process.yes
  • 24/7 ALR web software and data access yes
  • ALR logins provided for each management levelyes
  • Heat map to compare resultsyes
  • Drill down to customer by customer survey resultsyes
  • Past' versus 'Current' survey results comparisons.yes
  • Advanced reporting, i.e. Manager Status, Trending Results.yes
  • Customer form letter emails yes
  • Diary of activity tracked for each customer alertyes
  • Manage customer alerts from 'New' to 'Closed'.yes
  • Upper managers notified of Overdue alertsyes
  • Positive comments identified and forwardedyes
  • Ideal for telephone surveys, capture the emotion!yes
  • Get a

    Quote