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Tag - Ask Listen Retain

7
Apr

Special 25% Discount on Customer Survey Packages

Why should business owners try to guess what their customers are thinking when ASK LISTEN RETAIN makes it easy to simply ask these customers? ASK LISTEN RETAIN is now offering a 25% discount on its customer survey packages. With ALR’s telephone, mobile device, and email surveys, businesses can gather valuable customer feedback to enhance customer satisfaction and …

18
Mar

Losing and Keeping Customers

It’s always worthwhile to take a closer look at statistics, and see what they actually mean. Consider the following statistical tidbits (both from McKinsey): An average company loses between 10 – 30% of its customers annually, and Only 12% of current marketing spend is on customer retention. It would be easy to look at those …

12
Mar

Hidden Treasure Right in Front of You

What would you do if you found out that you had a hidden stockroom full of valuable merchandise, packed away in crates, uninventoried, non-priced, uninspected, and unsold – just stuck away in a corner, unnoticed by management a floor staff alike? Wouldn’t you want to at least take a look at it, to find out …

7
Mar

Who Should I be Surveying

When you do a survey for customer satisfaction, should you have a target market? Should you aim your survey at everyone, or is that too inefficient? If you narrow your survey down to specific groups of customers, how do you know whether you’re targeting the right ones? The best way to look at these questions …

25
Feb

Lost Customers Are Expensive

It’s always worthwhile to take a closer look at statistics, and see what they actually mean. Consider the following statistical tidbits (both from McKinsey): An average company loses between 10 – 30% of its customers annually, and Only 12% of current marketing spend is on customer retention. It would be easy to look at those …

20
Feb

1st impressions often based on phone interactions

For many businesses, the first, and often the only impression their customers have of the business is the one generated by the people they talk to on the telephone. Here are some of the most common customer frustrations and some quick tips on how to improve customer satisfaction while dealing with your staff & customers …

18
Feb

Loyal Customers Have The Added Value of 10 Sales

What is the value of a happy customer? Is that something that can even be measured, let alone easily? Perhaps the best way to measure the value of customer happiness is by understanding how happy customers actually behave. If all they do is smile when they’re standing in the checkout line, that still has some …

13
Feb

Customer Retention – Increasing Profits

Statistics from NOP indicate that a 25-85% gain in profits from reducing customer defections, but that in a remarkable 73% of the cases studied, businesses didn’t even try to keep dissatisfied customers, in spite of the fact that 35% of those customers said they would have stayed if they’d just received a simple apology. Consider …

10
Feb

Statistics – Unhappy Customers Walk

Customers genuinely do care about how they’re treated, and they’re not shy about voting with their feet. According to Harris Interactive, 86% of the customers who stop doing business from a company do so because of a bad experience – that’s up from just 59% four years ago. Why is this happening? Are employees becoming …

7
Feb

Put Your Customers to Work

Maybe you’ve had a thought like this cross your mind at one time or another: “Wouldn’t it be nice if I could just put my customers to work, so that they could select my inventory, or design my store layout, or even turn around and sell my products and services to each other?” Well, you …