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Tag - Consumer Satisfaction Survey


Putting Customer Satisfaction Surveys To Work!

What do we mean when we talk about analyzing consumer satisfaction survey data and putting it to work?   Well, as an example, here’s what you SHOULD expect from an effective CUSTOMER SURVEY AND RETENTION system that: Takes customer input from whatever sources are available  —  telephone surveys, in-store or on-line questionnaires, mobile apps  —  …


The Quick and the Out-of-Business Part 1

In tough times, there are two kinds of businesses: those that are quick to respond to the needs and concerns of customers, and those that probably won’t be in business for very long. You need to make sure that your business is in the first category, and not the second. One of the best ways …